Refund policy

RETURN & REFUND POLICY

At Scent Collective, we want you to find your signature scent with absolute confidence. We know that fragrance is personal, and sometimes a scent just doesn't work with your skin chemistry. That’s why we offer our Risk-Free Guarantee.

1. OUR RISK-FREE GUARANTEE

We offer a 30-Day Money-Back Guarantee on all full-sized bottles.

If you receive your fragrance and decide it isn’t the right match for you, you may return it for a full refund of the purchase price (excluding shipping costs).

Conditions for Return:

  • The return request must be initiated within 30 days of your order delivery date.

  • To ensure fair use, the bottle must be at least 90% full. We cannot accept empty or significantly used bottles.

  • The item must be returned in its original packaging (box included) to ensure safe transport.

2. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

  1. Email Us: Contact our support team at contact@scentcollective.com.au with your Order Number and the name of the item you wish to return.

  2. Approval: We will review your request and provide you with a Return Authorization and the return shipping address in Melbourne.

  3. Ship It: Pack the item securely preferably in their originally packaging. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

    • Please Note: Return shipping costs are the responsibility of the customer.

3. REFUNDS

Once your return is received and inspected at our Melbourne warehouse, we will send you an email to notify you that we have received your returned item.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.). Please allow 5–10 business days for your bank to process the funds back into your account.

4. DAMAGED OR INCORRECT ITEMS

We pack every order with care, but accidents happen during transit. If your order arrives damaged, leaking, or if you received the wrong item, please email us immediately at contact@scentcollective.com.au with:

  • Your Order Number.

  • A photo of the damaged/incorrect item.

We will arrange for a replacement to be sent to you immediately, free of charge. You do not need to return the broken glass.

QUESTIONS?

If you have any questions about our policy, please contact us at contact@scentcollective.com.au