Shipping policy

SHIPPING POLICY

All orders are dispatched from our warehouse in Melbourne, Victoria.

1. PROCESSING TIME

We aim to get your scent to you as quickly as possible.

  • Dispatch: Orders are processed and dispatched within 1–2 business days.

  • Peak Times: During sale periods or holidays, dispatch may take an additional 24 hours.

  • Order Confirmation: You will receive an email confirmation as soon as your order is placed, and a second email with your tracking number once your package has shipped.

3. Shipping within Australia Only

We do not offer international shipping.

4. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your parcel via the Australia Post Tracking Page.

5. INCORRECT ADDRESSES

Please ensure your shipping address is correct at checkout. Scent Collective is not responsible for orders shipped to an incorrectly provided address. If you realize you have made an error, please email us at contact@scentcollective.com.au immediately. If the order has not yet been dispatched, we will do our best to update it.

6. LOST OR STOLEN PACKAGES

If your tracking says "Delivered" but you haven't received it, please check:

  • Around your property (mailbox, behind gates, etc.).

  • With neighbours.

  • Your tracking link for any "Attempted Delivery" cards.

If you still cannot locate your package, please contact us at contact@scentcollective.com.au and we will launch an investigation with the carrier on your behalf.